Terms & privacy policy
A plain-language, transparent version: who we are, what we do with beneficiary data, and what your rights are as a partner.
An important note
This document is a clear summary of our core commitments about data and privacy. It covers the data of beneficiaries, specialists and parents who interact through our platform.
Who we are
- Athar is a software platform for managing special needs, rehabilitation, therapy and early intervention centers.
- We operate the platform as a cloud service and provide centers with a system to manage their beneficiaries and specialists.
- You — as the center — control the data you enter, and you are responsible for its accuracy.
What data we process
- Beneficiary data: name, core details, assessment, goals, session records, attendance and payments.
- Specialist and user data: name, email, role and activity log.
- Parent data: name, contact details, and what is shared with them through the portal.
- We need this data to deliver the service you requested, and for no marketing purpose of our own.
How we use the data
- To operate the platform: store records, compute reports, enforce permissions and send the notifications you asked for.
- We do not sell beneficiary data to anyone and do not share it for marketing.
- We do not use real beneficiary data to trial the system for other users.
- Access by our team to customer data is limited to what the task requires and recorded in the audit trail.
How we protect the data
- Data is encrypted in transit and at rest.
- Role-based access permissions, so nobody sees a record they do not need.
- An audit log for every change to sensitive data.
- Regular backups that allow restoration.
- Technical and organizational measures protecting our operating environment.
Your rights as a partner
- Export: you can request a complete copy of your data in clear formats at any time.
- Correction: you can edit your beneficiaries’ data at any time through your permissions.
- Deletion: you can delete the data of a beneficiary no longer in your care, subject to retention requirements that apply to you.
- Termination: if you end the service, your data is handed over and is not retained for commercial use.
- Enquiries: for any question about your data, contact us directly.
If a breach occurs
- We follow a documented incident response process to establish what was affected and assess the impact.
- We notify affected centers individually, with a clear account of what happened and what representatives require.
- We work to remediate the vulnerability and apply the lesson across our own systems.
Please note
- This document summarizes our core commitments and is not a detailed legal contract. The agreement between you and us sets out the specifics.
- Athar is a management and follow-up tool. It does not provide medical diagnosis and does not replace the medical record or a specialist’s consultation.
- Responsibility for retaining data for statutory or legal purposes rests with your center, according to the requirements that apply to you.
Questions about privacy?
If you have a question about this policy or about your data, contact us. We read every enquiry.
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